The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
How to Choose the Correct Size for your Strand:
Use a soft measuring tape to measure your wrist directly over where you want your bracelet to sit.
If you do not have a soft measuring tape, loosely wrap a ribbon or string around your wrist then use the measuring tape or ruler to measure the ribbon or string.
Bracelets are made with a pre-stretched elastic. For a looser fitting bracelet, add .5” to your size.
Any item that is broken in transit may be returned to the shop within 14 days of arrival for store credit. If this is the case, please contact me within 72 hours of arrival of the damaged item so I am aware of your return.
Once your order has been processed and is ready to be delivered to you, it will be shipped through USPS. Timing of standard and expedited (priority) shipping thus reflect that of the USPS. Standard shipping is $5 plus $1 for each additional item and ships within 3-5 business days. Expedited (priority) mail ships within 1-3 business days and is an additional $5. Please be sure to choose your shipping preference at checkout.
If you purchase a bracelet that does not fit to your liking, there is an option to mail it back to be re-sized. This cost is $3 per bracelet plus shipping each way. The same beads will be used on the new bracelet. Therefore, it is suggested that the beads be shipped back in the same packaging provided by Desert Strandz to keep the beads in good condition. Desert Strandz is not responsible for damage to beads during return transit in either direction.
Your product was made with a pre-stretched elastic cord that is best cared for by rolling onto your wrist rather than pulling or stretching over your wrist. This will ensure the longest life of your stretch bracelet.
If your product contains gold-brushed, gold-plated, or 18K gold beads, please avoid water or harsh chemicals while wearing your bracelet. Thank you!
Please remember that our bracelets are made with small parts. Your little ones should be supervised while wearing their bracelets. Please remove bracelets from your little ones anytime they are not under your direct supervision.